Returns, Cancellations & Refunds Policy

If you wish to cancel an order, contact Avanta as soon as possible. Whether an order can be cancelled depends on its fulfillment stage.

Before Avanta purchases the product

If Avanta has not yet committed to or completed the underlying retailer purchase, cancellation will generally be possible, subject to payment-processing or other non-recoverable charges where lawfully applicable and disclosed.

After the retailer purchase

Once the product has been purchased from the U.S. retailer, cancellation is no longer guaranteed. Avanta will attempt to cancel the retailer order where reasonably possible, but the outcome depends on the retailer's rules and fulfillment status.

After retailer shipment

Once a retailer has shipped the product, cancellation may no longer be possible. The order may instead need to be handled as a return, if eligible.

A U.S. retailer or seller may cancel an order for reasons including:

• inventory changes;
• pricing errors;
• purchase limits;
• retailer fraud controls;
• payment verification;
• shipping restrictions; or
• other retailer decisions.

If a retailer cancels an item and Avanta cannot fulfill it, Avanta will notify the customer. Depending on the circumstances, the customer may be offered an alternative product, removal of the affected item, or an applicable refund.

Change-of-mind returns are not automatically guaranteed.

Eligibility depends on:

• the original retailer's return policy;
• the applicable return window;
• product category;
• product condition;
• whether packaging has been opened;
• whether the item is final sale;
• whether the product has left the United States; and
• the cost and feasibility of returning it.

Customers must contact Avanta before attempting a return.

Where an eligible product remains in the United States and the original retailer still accepts returns, Avanta may assist with returning the product.

The customer may be responsible for legitimate non-refundable costs attributable to the return, including where applicable:

• retailer return shipping;
• retailer restocking charges;
• services already completed by Avanta; or
• other disclosed non-recoverable third-party costs.

Avanta will not impose charges that are prohibited by applicable law.

Once an item has left the United States for Ghana, change-of-mind returns are generally not supported. International returns can involve significant transportation, customs, handling, and retailer-return costs.

Exceptional return requests may be reviewed individually, but approval is not guaranteed.

If the product received is materially different from what was ordered, contact Avanta promptly. Provide:

• order number;
• photographs;
• packaging;
• product labels; and
• any other reasonable information requested.

Avanta will investigate the source of the error and available retailer, seller, carrier, or Avanta remedies.

If a product arrives materially damaged:

• photograph the shipping package;
• photograph the damaged product;
• retain the packaging and labels; and
• contact Avanta promptly.

Do not discard relevant evidence until Avanta has reviewed the claim.

Manufacturer defects may be subject to the applicable retailer or manufacturer warranty. Avanta will provide reasonable assistance with available retailer/manufacturer remedies where appropriate.

Avanta's arrival-verification process does not replace a manufacturer's warranty.

If the problem was directly caused by Avanta—for example, Avanta sent the wrong customer's item or materially mishandled the product—Avanta will evaluate the appropriate remedy.

The customer will not be required to bear costs that arise solely from a verified Avanta error where doing so would be unfair or unlawful.

Certain products may not be eligible for change-of-mind returns because of retailer rules, hygiene, safety, regulatory requirements, or transportation limitations.

Examples may include:

• opened beauty or cosmetic products;
• hygiene-sensitive products;
• personalized products;
• consumables;
• perishables;
• certain health products;
• final-sale merchandise;
• products with broken security seals;
• certain regulated products; and
• products that cannot legally or practically be transported back to the United States.

The original retailer's rules may also apply.

The amount refundable depends on the reason for the refund and the amounts actually recoverable.

Where legally permitted, non-refundable amounts may include legitimate costs already incurred or services already completed.

Where the cancellation, return, damage, or error is attributable to Avanta, Avanta will evaluate the appropriate remedy without unfairly transferring Avanta-caused costs to the customer.

Where reasonably possible, refunds will be returned to the original payment method. If that is not technically possible, Avanta may provide another lawful refund method after appropriate customer verification.

Avanta will initiate an applicable refund after the relevant cancellation, retailer refund, approved return, or claim has been confirmed.

The time required for funds to appear may depend on:

• the U.S. retailer;
• payment processor;
• customer's bank;
• card issuer;
• mobile money provider; or
• other financial institution.

Avanta may investigate suspected refund, return, payment, or delivery fraud. Examples include:

• submitting false damage claims;
• altering evidence;
• returning a different product;
• falsely claiming non-delivery; or
• intentionally abusing the return process.

Legitimate customer claims will not be denied merely because Avanta conducts reasonable fraud-prevention checks.

Do not independently ship a product back to a U.S. retailer or Avanta location without instructions. Contact Avanta Support first so we can determine the appropriate next step.

Email support@buyavanta.com with your order number and we will guide you through the process.