Shipping & Delivery Policy

A typical eligible Avanta order follows this journey:

U.S. Retailer → Avanta U.S. Hub → Air Freight → Ghana Customs Clearance → Avanta Ghana Hub → Pickup or Delivery

Products purchased from different retailers may arrive at different times and may be consolidated where operationally appropriate.

Where applicable, products are first delivered by the retailer or seller to Avanta's U.S. Hub. At the U.S. Hub, Avanta may:

• receive the shipment;
• match it to the customer's order;
• record receipt;
• prepare it for international transportation;
• consolidate eligible items; and
• perform other necessary fulfillment activities.

Receipt at the Avanta U.S. Hub does not mean that the order has arrived in Ghana.

Any delivery or arrival date shown by Avanta is an estimate unless Avanta expressly states otherwise. Delivery times can be affected by factors including:

• retailer processing;
• U.S. domestic shipping;
• product availability;
• air-freight schedules;
• weather;
• customs processing;
• inspections;
• regulatory requirements;
• public holidays;
• courier operations;
• incomplete customer information; and
• circumstances outside Avanta's reasonable control.

Avanta will provide available order updates as an order progresses.

Ghana customs duties, import taxes, levies, government charges, permits, and similar import-related charges are not included in the Avanta checkout total unless Avanta expressly states otherwise. Where applicable, these charges are determined during the import and customs-clearance process.

The amount may depend on factors such as:

• product classification;
• assessed customs value;
• product type;
• applicable tax or duty rate;
• regulatory requirements; and
• decisions made by the relevant Ghanaian authorities.

Where an additional customs or government payment is required before an order can be released, the customer will be notified when the applicable information is available. Avanta does not control assessments made by Ghanaian authorities.

Some orders may be selected for inspection, additional documentation, classification review, valuation review, permit verification, or other customs procedures. Such processes may extend the delivery timeline.

Avanta will make reasonable efforts to assist with information relating to the order where appropriate but cannot guarantee customs-clearance times.

After applicable customs clearance, eligible orders are received at the:

At the Ghana Hub, Avanta may:

• receive and scan the shipment;
• match it to the customer's order;
• record its arrival;
• perform the applicable arrival-verification process;
• document visible package condition; and
• stage the order for pickup or onward delivery.

An order that has Arrived at Avanta Ghana Hub is not necessarily immediately available for collection. Customers must wait until they receive a Ready for Pickup notification before visiting the hub for collection.

Avanta may perform a reasonable receiving and visual verification process. Depending on the product and packaging, this may include:

• confirming package receipt;
• matching the shipment to the order;
• checking visible exterior condition;
• confirming quantities where reasonably possible without compromising sealed packaging; and
• recording photographs or other receiving evidence.

Unless Avanta expressly offers a separate inspection service, arrival verification is not:

• a technical product inspection;
• a functionality test;
• an authenticity certification;
• a manufacturer warranty inspection; or
• a guarantee that no hidden defect exists.

Avanta will generally avoid unnecessarily breaking manufacturer or retailer seals during routine receiving.

Customers may select pickup from the Avanta Ghana Hub where available. Hub pickup is free.

Customers will receive a notification when the order is Ready for Pickup. Customers should not travel to the hub based only on an “Arrived in Ghana” notification.

Avanta may require:

• order confirmation;
• pickup code or QR code;
• recipient verification; and
• identification for certain high-value orders,

before releasing a package. A customer may authorize another person to collect an order where Avanta's applicable verification requirements are satisfied.

Customers with eligible Greater Accra addresses may select Avanta-coordinated doorstep delivery during checkout. The applicable delivery charge is determined from the customer's delivery location and displayed before payment.

Current delivery charges may vary by delivery zone. The amount displayed and accepted at checkout becomes the delivery charge applicable to that order. Future changes to Avanta's delivery pricing will not retroactively change the delivery fee already charged for a completed order.

Customers selecting doorstep delivery must provide accurate delivery information, which may include:

• recipient name;
• mobile number;
• WhatsApp number;
• GhanaPost GPS address;
• area or neighborhood;
• city/town;
• nearest landmark; and
• relevant delivery instructions.

Avanta is not responsible for delays caused by materially incorrect or incomplete information provided by the customer.

Customers outside Greater Accra may still place eligible Avanta orders. For these customers, Avanta will coordinate onward delivery after the order:

• completes applicable customs clearance;
• arrives at the Avanta Ghana Hub;
• completes the applicable Avanta receiving/verification process; and
• is ready for onward dispatch.

The third-party courier's delivery charge is not included in the Avanta checkout total.

Avanta will coordinate the onward courier delivery, but the customer will pay the applicable courier charge directly to the courier upon delivery, unless the customer is expressly informed of a different arrangement. Avanta does not represent the third-party courier charge as an Avanta fee.

Where Avanta receives the courier's expected delivery charge before dispatch, Avanta may communicate that amount to the customer for transparency.

Avanta may use independent courier and logistics providers to perform final-mile or intercity delivery. Although Avanta coordinates the applicable delivery, third-party couriers may operate under their own service conditions and operational limitations.

Avanta will make reasonable efforts to work with reputable service providers and assist customers with delivery-related issues involving an Avanta-coordinated courier.

Avanta and its delivery partners may use reasonable proof-of-delivery measures, including:

• one-time delivery codes;
• recipient confirmation;
• signatures;
• timestamps;
• delivery photographs where appropriate;
• courier records; or
• other reasonable delivery-verification methods.

Customers should not provide their delivery verification code until they are receiving the applicable order.

If delivery cannot be completed because:

• the customer is unavailable;
• the recipient cannot be contacted;
• the customer provided an incorrect or incomplete address;
• access to the delivery location is unavailable; or
• another customer-controlled issue prevents delivery,

a new delivery attempt may require an additional courier or delivery charge.

If a failed delivery is caused by Avanta or its selected courier rather than the customer, Avanta will not automatically charge the customer for another attempt.

Items within the same Avanta order may originate from different U.S. retailers. Products may therefore:

• arrive at the U.S. Hub at different times;
• travel separately where necessary;
• clear customs separately; or
• become available for pickup/delivery at different times.

Avanta may consolidate eligible products where operationally appropriate.

Shipping calculations may rely initially on product information supplied by retailers, manufacturers, catalog providers, or other data sources. Actual package weight or dimensions may differ after physical receipt.

Where a material discrepancy affects an amount payable by the customer, Avanta will communicate the applicable adjustment in accordance with the terms presented during the transaction.

If an order appears materially damaged when received by the customer:

• photograph the package before discarding it;
• photograph the product where appropriate;
• retain the packaging;
• do not discard relevant labels; and
• contact Avanta Support promptly.

Avanta may require reasonable evidence to investigate a claim with the applicable retailer, carrier, insurer, or logistics provider.

Customers are responsible for collecting or arranging receipt of their orders after being notified that they are ready.

Avanta may establish reasonable storage periods and storage charges for orders that remain unclaimed. Any such period or charge must be communicated to the customer before it is applied.

Avanta will make reasonable efforts to contact the customer before treating an order as abandoned or taking other action permitted by applicable law.

The ability to purchase a product in the United States does not necessarily mean it can legally or safely be transported to Ghana. All orders remain subject to:

• Avanta's Restricted & Prohibited Items Policy;
• airline requirements;
• carrier restrictions;
• U.S. export requirements;
• Ghanaian import requirements; and
• applicable law.

Read the Restricted & Prohibited Items Policy

Customers who need assistance with an order should contact Avanta through the customer-support options available on BuyAvanta.com. Please provide your Avanta order number when contacting support regarding an existing order.

Contact Avanta support