Privacy Notice

1. Information we collect

• Account information: name, email address, phone number and WhatsApp number when you register or verify your account.
• Order information: product requests, retailer links, delivery address, payment confirmations and order history.
• Communication data: messages you send to Sika or our support team, including screenshots and voice notes you choose to share.
• Technical data: device type, browser, IP address and usage analytics to help us improve performance and security.

2. How we use your information

We use your information to process orders, communicate with you, verify your identity, arrange delivery, handle payments, prevent fraud, and improve our service. We may also send you order updates and occasional service announcements.

3. How we share your information

We do not sell your personal information. We share data only with trusted service providers who help us operate Buy Avanta, such as payment processors (Paystack, Stripe), messaging services (Twilio/WhatsApp), shipping partners and cloud hosting providers. These providers are contractually required to protect your data and use it only for the services they perform for us.

4. Data retention

We keep your personal information for as long as necessary to fulfil the purposes described in this notice, comply with legal obligations, resolve disputes and enforce our agreements. When information is no longer needed, we securely delete or anonymise it.

5. Security

We use industry-standard technical and organisational measures to protect your data, including encryption in transit, access controls and regular security reviews. No online service can be completely secure, so we encourage you to use a strong password and keep your account details safe.

6. Your choices

You can update most account information from your profile. You may also contact us to request access to, correction of, or deletion of your personal data, subject to legal and operational requirements. You may opt out of non-essential communications at any time.

7. International data transfers

Buy Avanta operates in Ghana with service providers and retailers in the United States and other countries. Your information may be transferred across borders for processing and storage. We take steps to ensure appropriate safeguards are in place.

8. Cookies and analytics

We use essential cookies to keep you signed in and maintain your session. We may also use analytics cookies to understand how visitors use the site. You can control cookies through your browser settings.

9. Changes to this notice

We may update this Privacy Notice from time to time. The updated version will be posted on this page with a revised date. We encourage you to review it periodically.

10. Contact us

If you have any questions about this Privacy Notice or how we handle your data, please contact us on WhatsApp or at privacy@buyavanta.com.