Privacy Policy

The Avanta Company LLC, doing business as Buy Avanta (“Avanta”, “Buy Avanta”, “we”, “us”, or “our”), respects your privacy.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

• visit BuyAvanta.com;
• join our waitlist;
• create an account;
• browse or purchase products;
• use Sika;
• use our concierge or shopping-assistance services;
• contact customer support;
• receive transactional or marketing communications;
• otherwise interact with Buy Avanta.

Where Ghana's Data Protection Act, 2012 (Act 843) applies, Buy Avanta processes personal data in accordance with applicable data-protection requirements.

Depending on how you use Buy Avanta, we may collect the following categories of information.

Account and contact information

• name;
• email address;
• phone number;
• WhatsApp number;
• account information;
• communication preferences.

Delivery and transaction information

• shipping and delivery address;
• recipient information;
• products ordered;
• quantities and selected variants;
• order history;
• transaction amounts;
• shipping selections;
• refunds, returns, cancellations, or claims.

Payment information

Payments are processed through approved payment providers.

Buy Avanta is designed not to store full payment-card numbers or card security codes in its own application database.

We may receive limited payment-related information from payment providers, such as:

• payment status;
• transaction reference;
• payment method type;
• limited card metadata;
• fraud or verification signals where enabled.

We may process information about:

• products you view;
• searches;
• wishlist activity;
• cart contents;
• shopping preferences;
• brands or categories of interest;
• selected vehicle information where automotive functionality is used.

We use this information to operate and improve the shopping experience.

Sika helps customers discover and narrow down products.

Information you provide to Sika may include:

• shopping requests;
• product descriptions;
• budget or preference information;
• vehicle information;
• uploaded images;
• shopping lists;
• links;
• other information you choose to provide.

We may use third-party technology providers to process information necessary to operate Sika.

Sika's output is assistive. Product availability, pricing, compatibility, shipping, and final order details are governed by Buy Avanta's authoritative systems before purchase.

Do not provide Sika with information that is unnecessary for your shopping request, such as passwords, full payment-card numbers, or highly sensitive personal information.

Where supported, you may provide:

• images;
• product links;
• shopping lists;
• voice notes;
• documents or other shopping-related content.

We process this information to respond to your request and operate the relevant service.

Uploaded content is subject to our retention policy and may be deleted or anonymized when no longer reasonably required.

When you use Auto Parts & Accessories features, we may process information such as:

• vehicle year;
• make;
• model;
• trim;
• engine;
• vehicle preferences;
• part descriptions or part numbers.

We use this information to help identify potentially compatible products.

Vehicle information should not generally identify you personally unless combined with other account information.

When you use our website or applications, we may collect technical information such as:

• browser type;
• device type;
• operating system;
• IP address where enabled;
• approximate country or region;
• pages viewed;
• session information;
• timestamps;
• referral information;
• cookie or similar technology identifiers;
• security and fraud-prevention signals.

We do not intentionally collect precise geolocation unless a particular feature requires it and appropriate notice is provided.

We may use personal information to:

• provide Buy Avanta services;
• maintain accounts;
• process and fulfill orders;
• source products;
• calculate shipping;
• coordinate delivery;
• communicate price changes or substitution requests;
• provide Sika and concierge assistance;
• operate customer support;
• process payments;
• prevent fraud and abuse;
• manage returns and refunds;
• enforce product restrictions;
• maintain security;
• comply with legal obligations;
• improve our products and services;
• maintain records and audit trails;
• send marketing communications where permitted.

We may send service-related communications through channels such as:

• email;
• SMS;
• WhatsApp;
• account notifications.

Transactional communications may include:

• order confirmations;
• payment notices;
• price approvals;
• substitution requests;
• shipping updates;
• delivery coordination;
• customer-support communications.

These communications are part of providing the requested service and are distinct from optional marketing. Avanta's existing compliance design specifically separates transactional WhatsApp use from promotional messaging and does not treat a customer's order phone number as perpetual marketing consent.

Where required, we obtain appropriate consent before sending promotional communications.

Marketing may include:

• promotions;
• product recommendations;
• new services;
• membership offers;
• launch updates.

You may withdraw marketing consent or unsubscribe at any time using the method provided in the communication or your available account preferences.

Withdrawal from marketing does not prevent us from sending necessary transactional communications.

We may share personal information with service providers that help us operate Buy Avanta, including categories such as:

• payment processors;
• hosting and infrastructure providers;
• shipping and logistics providers;
• delivery providers;
• customer-service providers;
• communications providers;
• analytics providers;
• AI and technology providers;
• fraud-prevention providers;
• professional advisers.

We disclose only information reasonably required for the relevant purpose.

Buy Avanta may procure products from third-party retailers, distributors, or suppliers.

Where necessary to fulfill an order, limited order or delivery information may be shared with the relevant service provider.

Buy Avanta does not sell customer personal information to suppliers for their independent marketing.

Buy Avanta operates a cross-border shopping service.

Your information may therefore be processed in:

• Ghana;
• the United States;
• other countries where our approved service providers operate.

Where required by applicable law, we take reasonable measures intended to protect personal information transferred internationally.

We retain personal information only as long as reasonably necessary for:

• the purposes described in this Privacy Policy;
• transactions and customer support;
• legal, accounting, tax, and regulatory requirements;
• fraud prevention;
• resolving disputes;
• enforcing agreements.

When information is no longer required, we aim to delete, anonymize, or securely dispose of it according to our Data Retention & Disposal Policy.

Ghana's DPC similarly states that personal data should not be retained longer than necessary for the purpose for which it is processed.

We use administrative, technical, and organizational safeguards designed to protect personal information.

These may include:

• role-based access;
• server-side authorization;
• encryption;
• secure secrets management;
• payment tokenization;
• logging and monitoring;
• backups;
• access restrictions;
• security testing.

No system can guarantee absolute security.

Depending on applicable law, you may have rights to:

• know whether we process your information;
• access information we hold about you;
• correct inaccurate information;
• request deletion where appropriate;
• object to or restrict certain processing;
• withdraw consent;
• object to direct marketing;
• raise concerns about automated decisions;
• complain about our handling of your information.

Ghana's DPC specifically recognizes rights including access, objection, correction, withdrawal of consent, freedom from direct marketing without prior consent, and protection from significant decisions based solely on automated personal-data processing.

We may need to verify your identity before responding.

We will not delete information we are legally or legitimately required to retain.

To submit a privacy request, contact us at support@buyavanta.com or use the Privacy section of your account when available.

Where Act 843 applies, access requests are subject to the applicable statutory response requirements.

You may also have the right to complain to Ghana's Data Protection Commission.

Buy Avanta is a general commerce service and is not directed to children.

You must be at least 18 years old to create an independent purchasing account unless applicable law and an approved account flow provide otherwise.

We do not intentionally solicit personal information from children for independent commercial transactions.

We may use cookies and similar technologies for:

• essential site functionality;
• authentication;
• security;
• preferences;
• analytics;
• performance;
• marketing where permitted.

Where required, we will provide appropriate cookie choices.

A separate Cookie Notice may be provided as our tracking technologies expand.

We may update this policy as Buy Avanta changes.

Material changes will be identified by a new version/effective date and communicated where appropriate.

Historical policy versions are preserved.

The Avanta Company LLC d/b/a Buy Avanta
Website: BuyAvanta.com
Email: support@buyavanta.com
Business Address: Accra, Ghana